Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels the same day you call. Our service trucks are stocked with common panel sizes and styles, allowing our technicians to complete many repairs in a single visit. For panels that need to be special-ordered (particularly older or discontinued styles), we can typically have them within 3-5 business days. We'll always give you an accurate timeline after assessing the damage. Emergency repairs for security issues are prioritized and can often be addressed within 2 hours during business hours.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Panel damage typically results from several common causes: Vehicle impacts (backing into a partially closed door or misjudging clearance), weather damage (high winds, hail, or falling branches), age-related deterioration (rust on steel doors, rot on wood doors, or UV damage on fiberglass), improper operation (forcing a door that's off track or has broken springs), and accidental impacts from sports equipment, bikes, or lawn equipment stored in the garage. Regular maintenance and careful operation can prevent many of these issues, but accidents happen. The good news is that in many cases, individual panels can be replaced without needing a whole new door.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we offer flexible financing options for qualified customers to make new garage door installations more affordable. We work with several financing partners to provide options including 0% interest for 12 months on qualified purchases, low monthly payment plans extending up to 60 months, and quick approval process with decisions often in minutes. We believe everyone deserves a safe, functional, and attractive garage door, and financing helps make that possible without straining your budget. Ask about our current financing promotions when you call for a quote at 1-360-382-2334.

Question 4

What's included in your garage door tune-up service?

Accepted Answer

Our comprehensive tune-up service includes a complete safety inspection of all components, lubrication of springs, hinges, rollers, and tracks, tightening of all hardware and brackets, balance testing and adjustment, photo-eye sensor alignment and testing, auto-reverse safety testing, opener settings optimization, weatherstripping inspection, and a written report of our findings with recommendations. This service typically takes 45-60 minutes and can extend the life of your garage door system by years while preventing costly emergency repairs.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, depending on the complexity. This includes removing the old door, installing the new door and tracks, installing or adjusting the opener, programming remotes and keypads, adjusting springs and balance, testing all safety features, and cleaning up the work area. Custom doors or unusual configurations may take longer. We'll give you an accurate time estimate during your consultation, and we always complete installations in a single visit unless there are unforeseen complications.

Question 6

Why won't my garage door close all the way?

Accepted Answer

Several issues can prevent a garage door from closing completely: misaligned photo-eye sensors are the most common cause—if something is blocking the sensor beam or the sensors are dirty or misaligned, the door will reverse before closing. Incorrect limit switch settings can make the door think it's reached the floor before it actually has. Broken springs may not allow enough force to close the door fully. Track problems or obstructions can physically prevent the door from reaching the floor. We recommend first checking that nothing is blocking the sensors and that the sensor lights are solid (not blinking). If that doesn't resolve it, give us a call for a diagnostic visit.

Question 7

Do you service all garage door brands?

Accepted Answer

Yes! Our technicians are trained to service all major garage door brands including Clopay, Amarr, Wayne Dalton, Overhead Door, CHI, Northwest Door, and many others. We also work on all opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and more. Whether your door is 5 years old or 25 years old, we have the expertise and access to parts to keep it running smoothly. For older doors where parts may be discontinued, we can often find compatible alternatives or recommend upgrade options.

Question 8

What's covered under your warranty?

Accepted Answer

We provide a 2-year warranty on all labor and workmanship for repairs and installations. This means if something we fixed or installed fails due to our work, we'll come back and make it right at no additional cost. Parts warranties vary by manufacturer but typically range from 1-10 years depending on the component. Our warranty doesn't cover damage from accidents, misuse, or acts of nature, but we're always fair in our assessments. Many customers find that our warranty actually exceeds what competitors offer, giving you peace of mind with every service call.

Question 9

How do I know if I need a new garage door or just repairs?

Accepted Answer

Consider replacement if: repair costs exceed 50% of a new door's price, the door is over 15-20 years old, you're experiencing multiple issues simultaneously, the door is severely damaged or rusted, or if you want to improve energy efficiency or curb appeal. Repairs make sense if: the issue is isolated (like a single broken spring), the door is relatively new, the door is structurally sound, or if you're planning to sell soon and just need it functional. We'll always give you an honest assessment and never recommend replacement if repairs will solve your problem effectively.

Question 10

What are your service hours?

Accepted Answer

Our regular business hours are Monday through Friday, 7:00 AM to 7:00 PM, and Saturday, 8:00 AM to 5:00 PM. For emergencies on Sundays and after hours, we offer same-day emergency service—you can reach us at 1-360-382-2334 and we'll have a technician to you as quickly as possible. Emergency service is available for security issues like doors that won't close, doors stuck open, or situations where your vehicle is trapped in the garage. We understand garage door problems rarely happen at convenient times, and we're committed to being there when you need us.

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